Premium solutions for terraces, gardens and homes. Professional installation and bespoke projects.
At ventana.expert, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect your information when you use our website. By accessing and using this website, you accept the practices described in this policy.
The data controller responsible for the personal data collected through this website is:
ventana.expert
Dénia, Spain
Email: info@ventana.expert
We may collect the following types of personal data:
Contact details: Name, email address, telephone number and delivery or installation address.
Technical data: IP address, device type, browser used, pages visited and browsing time.
Browsing data: Information about how you use our website, including interactions with forms or products and your configuration preferences.
Marketing data: Information relating to your interest in the products or services we offer.
We use your personal data for the following purposes:
Managing your request or enquiry: To respond to your requests and questions by telephone, email or through our contact forms.
Improving our services: To analyse website usage, optimise its functionality and improve the user experience.
Sending commercial communications: Where you have given your consent, we may send you information about new products, offers or promotions from ventana.expert.
Legal compliance: To comply with our legal, tax and contractual obligations.
The processing of your personal data is based on the following legal grounds, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (GDPR):
Consent: When you provide your consent to receive commercial communications or submit your personal data through our contact forms.
Performance of a contract: When processing is necessary for the performance of a contract to which you are a party, including processing an order or managing requested services.
Compliance with legal obligations: When processing is necessary to comply with our legal or regulatory obligations.
Legitimate interests: When processing is necessary for the continuous improvement of our services and the personalisation of the user experience.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations, resolve disputes and enforce our agreements.
Under the GDPR, you have the following rights:
Right of access: You may request information about the personal data we hold about you.
Right to rectification: You may request the correction of inaccurate or incomplete personal data.
Right to erasure: You may request the deletion of your personal data in certain circumstances.
Right to restriction of processing: You may request that the processing of your personal data be restricted.
Right to data portability: You may obtain a copy of your personal data in a structured, commonly used and machine-readable format.
Right to object: You may object to the processing of your personal data on grounds relating to your particular situation.
To exercise any of these rights, please contact us at info@ventana.expert.
We do not share your personal data with third parties except in the following circumstances:
Service providers: We may share your data with providers that help us operate our website or provide services, such as payment, hosting or email service providers. These providers may use your data only to perform the specific services entrusted to them.
Legal compliance: We may disclose your personal data where necessary to comply with a legal obligation, court proceedings or a request from a public authority.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
However, no transmission of data over the Internet or electronic storage system is completely secure. Although we take reasonable measures to protect your information, we cannot guarantee its absolute security.
Our website uses cookies to improve the user experience. Cookies are small files stored on your device that allow the website to remember your activity or preferences.
You can manage your cookie preferences through the cookie settings available on the website or through your browser settings.
We reserve the right to update this Privacy Policy at any time. We will inform you of significant changes through a notice on the website or by email where appropriate.
We recommend reviewing this policy periodically to remain informed about how we protect your personal information.
For any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at info@ventana.expert.
Last updated: 26 April 2025
